Privacy Policy
Last updated: 20 August 2026
Hellish Heaven Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, place an order, create an account, apply for a Trade Account, contact us or otherwise interact with Hellish Heaven.
Who We Are
Hellish Heaven Ltd is responsible for the personal information described in this Privacy Policy.
Company: Hellish Heaven Ltd
Registered office: 62 Arnold Road, Nottingham, England, NG6 0DZ
Company number: 16977470
Email: info@hellishheaven.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
Information We Collect
The personal information we collect depends on how you interact with us.
We may collect:
- your name;
- billing and delivery address;
- email address;
- telephone number;
- account details;
- order and transaction information;
- delivery information;
- correspondence and communications with us;
- information submitted through our website forms;
- business details provided when applying for or using a Trade Account;
- information about how you use our website; and
- technical information such as your IP address, browser, device information and cookie data.
If you are a Trade or Wholesale customer, we may also collect information about your business that is necessary to assess your application, manage your Trade Account and process wholesale orders.
How We Use Your Personal Information
We may use your personal information to:
- process and fulfil orders;
- process payments;
- arrange delivery of products;
- create and manage customer accounts;
- create and manage Trade and Wholesale accounts;
- assess Trade Account applications;
- provide trade pricing and wholesale services;
- respond to enquiries and customer service requests;
- process returns, refunds and complaints;
- communicate with you about your orders or account;
- prevent fraud and protect the security of our business and website;
- maintain accounting, tax and transaction records;
- improve our website, products and customer experience;
- comply with our legal and regulatory obligations; and
- send marketing communications where permitted by law.
We will only use your personal information where we have a lawful reason to do so.
Our Lawful Bases for Processing Personal Information
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on one or more of the following:
Contract
We may process your personal information where it is necessary to enter into or perform a contract with you.
For example, we need certain information to process your order, take payment, arrange delivery or manage your customer or Trade Account.
Legal Obligation
We may process and retain certain information where this is necessary to comply with our legal obligations, including accounting, tax and regulatory requirements.
Legitimate Interests
We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and interests.
This may include operating and improving our business, maintaining website security, preventing fraud, responding to enquiries and managing relationships with customers, retailers and Trade partners.
Consent
Where consent is the appropriate lawful basis, we will ask for your permission before using your information for the relevant purpose.
Where we rely on your consent, you may withdraw it at any time.
Orders and Payments
When you place an order with Hellish Heaven, we use the information you provide to process your purchase, administer payment, fulfil your order, arrange delivery and provide customer service.
Payments may be processed by third-party payment providers.
We do not necessarily receive or store your complete payment card details ourselves. Payment providers process payment information in accordance with their own privacy practices and legal obligations.
Customer Accounts
If you create an account with us, we may use your personal information to provide and administer your account, maintain your order information and provide services associated with your account.
You are responsible for keeping your account credentials confidential.
If you believe your account has been accessed without your permission, please contact us.
Trade and Wholesale Customers
If you apply for or operate a Hellish Heaven Trade Account, we may collect and use information about you and your business to:
- review your Trade Account application;
- verify information provided as part of your application;
- communicate with you about your application or account;
- manage your Trade Account;
- provide wholesale pricing;
- process Trade orders;
- arrange invoicing and delivery;
- provide customer service;
- maintain appropriate commercial, accounting and transaction records; and
- manage our ongoing business relationship with you.
Where a business provides personal information relating to an employee, director, representative or other contact person, we will handle that information in accordance with applicable data protection law.
Marketing Communications
Where permitted by law, we may send you information about Hellish Heaven products, new releases, offers or other news that may be relevant to you.
Where consent is required, we will ask for it before sending marketing communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending necessary service communications, such as information about an order, delivery, payment or account.
How We Share Personal Information
We may share personal information with trusted third parties where this is necessary to operate our business, provide our services or comply with legal requirements.
These may include:
- our ecommerce platform;
- payment processors;
- delivery and logistics providers;
- IT and website service providers;
- accounting and financial service providers;
- marketing and communications providers;
- professional advisers; and
- regulators, government authorities, law enforcement agencies or other organisations where disclosure is required by law.
We only share personal information where there is an appropriate reason to do so and in accordance with applicable data protection requirements.
We do not sell your personal information.
Shopify
Our online store is operated using Shopify.
Shopify may process personal information in connection with the operation of our online store, including information relating to website visitors, customer accounts, transactions and orders.
Shopify may also use cookies and similar technologies in connection with the operation and security of our online store.
The way Shopify processes personal information is also governed by its applicable privacy and data protection terms.
Delivery Providers
Where you place an order requiring delivery, we may provide relevant information to our delivery or logistics providers.
This may include your name, delivery address, telephone number, email address and other information reasonably necessary to complete and manage your delivery.
International Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are used where required.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
We may also retain information where necessary to comply with legal, tax, accounting, contractual or regulatory requirements, or to establish, exercise or defend legal claims.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.
Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website.
Some cookies are necessary for our website and online store to function correctly. Other cookies may be used for purposes such as functionality, analytics, personalisation or advertising, depending on the services enabled on our website.
Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device.
You can manage your cookie preferences through the cookie controls available on our website.
Further information about the cookies we use may be provided in our Cookie Policy.
Your Data Protection Rights
Under UK data protection law, you may have certain rights regarding your personal information.
Depending on the circumstances, these may include the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- request restriction of processing in certain circumstances;
- object to certain types of processing;
- request the transfer of certain personal information where applicable; and
- withdraw consent where we rely on consent as our lawful basis.
These rights do not apply in every situation, and there may be circumstances where we are legally permitted or required to continue processing or retaining certain information.
If you wish to exercise any of these rights, please contact:
We may need to ask for information to confirm your identity before responding to your request.
Your Right to Object
You have the right to object to certain processing of your personal information, including processing based on legitimate interests and the use of your personal information for direct marketing, where applicable.
If you wish to object to the way we process your information, please contact us at:
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, destruction, alteration, unauthorised disclosure or access.
We also expect service providers handling personal information on our behalf to maintain appropriate security measures.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Children's Privacy
Our products and services are not directed at children, and we do not knowingly intend to collect personal information from children for the purpose of selling our products to them.
If you believe that a child has provided personal information to us inappropriately, please contact us.
Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy information provided by any third-party website before submitting personal information to it.
Complaints
If you have a concern about how Hellish Heaven handles your personal information, please contact us first so that we have an opportunity to investigate and resolve the matter.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Making a complaint to us does not affect your right to contact the ICO.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
When we make changes, we will publish the updated Privacy Policy on our website and update the date shown at the top of this page.
We recommend checking this page periodically for updates.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how we handle your personal information, please contact:
Hellish Heaven Ltd
62 Arnold Road
Nottingham
England
NG6 0DZ
Company number: 16977470
Email: info@hellishheaven.co.uk