Privacy policy

Last updated: January 5, 2026

Hellish Heaven Premium Natural Dog Treats (“Hellish Heaven”, “we”, “us”, or “our”) operates this website and online store (the “Services”) to provide you with a curated shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymised or de-identified information.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact details – name, billing and shipping address, email address, phone number

  • Payment information – payment method, transaction details, payment confirmation (processed securely by third-party payment providers)

  • Account information – username, password, preferences, and settings

  • Order and transaction information – products viewed, added to cart, purchased, returned, or cancelled

  • Communications – information you provide when contacting us or requesting support

  • Device and technical data – IP address, browser type, device identifiers, network information

  • Usage data – how you interact with and navigate our website

Sources of Personal Information

We collect personal information from:

  • You directly – when you place an order, create an account, or contact us

  • Automatically – through cookies and similar technologies when you browse our website

  • Service providers – such as Shopify, payment processors, delivery partners

  • Third parties – including marketing or analytics partners where permitted by law

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Our Services

  • Process orders and payments

  • Fulfil deliveries and manage returns

  • Manage customer accounts

  • Personalise your shopping experience

Marketing and Communications

  • Send order confirmations and service-related messages

  • Send marketing communications (you may unsubscribe at any time)

Security and Fraud Prevention

  • Protect our website and customers

  • Detect and prevent fraudulent or unlawful activity

Legal and Compliance

  • Comply with legal obligations

  • Enforce our terms and policies

How We Share Personal Information

We may share your personal information with:

  • Shopify and service providers (payment processing, fulfilment, analytics, customer support)

  • Marketing partners for advertising and promotional purposes (in line with your preferences and applicable law)

  • Legal authorities where required to comply with legal obligations

  • Business partners in the event of a merger, sale, or restructuring

All third parties are required to protect your personal information.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes personal information to provide and improve the Services. Your information may be transferred outside your country of residence.

You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of 16.

If you believe a child has provided us with personal data, please contact us to request deletion.

Data Security and Retention

We take reasonable steps to protect your personal information. However, no system is completely secure.

We retain personal information only for as long as necessary to:

  • Provide our Services

  • Meet legal and regulatory requirements

  • Resolve disputes and enforce agreements

Your Rights

If you are located in the UK or EEA, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent

  • Request data portability

You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests.

International Transfers

Your personal information may be transferred outside the UK or EEA. Where this occurs, we rely on approved safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 info@hellishheaven.co.uk

For the purposes of data protection laws, Hellish Heaven Premium Natural Dog Treats is the data controller of your personal information.