Terms of service

Terms of Service

Last updated: January 5, 2026

These Terms of Service (“Terms”) govern your access to and use of the Hellish Heaven website and online store (the “Services”), operated by Hellish Heaven Premium Natural Dog Treats (“Hellish Heaven”, “we”, “us”, or “our”).

By visiting our website, placing an order, or using any part of the Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

1. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old, or

  • You have the consent of a parent or legal guardian

You also confirm that any information you provide is accurate and complete.

2. Products and Services

Hellish Heaven offers premium natural dog treats intended for canine consumption only.

  • All product descriptions, images, and prices are provided for informational purposes and may be updated at any time without notice.

  • We reserve the right to limit or discontinue any product at our discretion.

Our products are not intended for human consumption.

3. Orders and Payments

  • All orders are subject to acceptance and availability.

  • Prices are displayed in GBP (£) and include applicable taxes unless stated otherwise.

  • Payments are processed securely through third-party payment providers supported by Shopify.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product availability

  • Pricing or description errors

  • Suspected fraudulent activity

If your order is cancelled, any payment taken will be refunded.

4. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy, which forms part of these Terms.

Delivery times are estimates only and not guaranteed.
Hellish Heaven is not responsible for delays caused by couriers or events beyond our control.

5. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Due to the nature of our products, opened or used items cannot be returned for hygiene and safety reasons.

6. Use of the Website

You agree not to:

  • Use the Services for unlawful purposes

  • Attempt to gain unauthorised access to the website or its systems

  • Disrupt or interfere with the security or functionality of the Services

We reserve the right to suspend or terminate access to the Services if these Terms are violated.

7. Intellectual Property

All content on this website, including text, images, logos, product names, and designs, is the property of Hellish Heaven or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Hellish Heaven shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services or products.

  • Our total liability shall not exceed the amount paid by you for the relevant product.

Nothing in these Terms limits your statutory rights under UK consumer law.

9. Health Disclaimer

Our products are intended as treats only and should be fed in moderation as part of a balanced diet.

Always supervise your dog while feeding treats and ensure fresh water is available.
If your dog has specific dietary needs or health conditions, consult a qualified veterinarian before use.

10. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect and process personal information.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Any changes will be posted on this page with an updated “Last updated” date.

Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these Terms, please contact us:

📧 hellish.heaven.fci@gmail.com
📍 16 The Winsters, Skelmersdale, ENG, WN8 8NG, United Kingdom